Information We Collect
Information You Voluntarily Provide
We may collect personal information that you choose to provide, including:
- Name
- Email address
- Phone number
- Billing/shipping address
- Account login details
- Order information
- Support inquiries
By submitting this information, you consent to its use as described in this Privacy Policy.
When you access our website, we may automatically collect non-identifying technical data such as:
- IP address
- Device type
- Browser type and version
- Operating system
- Referring URLs
- Pages viewed and time spent
- Usage analytics
This information helps us maintain site security, optimize performance, and improve user experience.
Aventra Laboratories’ website and services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from anyone under 18. If we learn that such data was collected, we will delete it immediately.
If you are under 18, do not:
- Register an account
- Make purchases
- Submit personal information
How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling orders
- Sending order confirmations and updates
- Responding to customer inquiries
- Providing support and account-related communications
- Improving our website, products, and services
- Preventing fraud and unauthorized activity
- Complying with legal or regulatory obligations (EU/EEA)
We do not use your data for profiling, automated decision-making, or marketing without your consent.
Aventra Laboratories uses secure third-party payment processors to handle all financial transactions.
These may include:
- Credit/debit card processors
- Cryptocurrency processors
- Bank or transfer services
We do not store your card numbers, banking information, or crypto keys on our servers.
Any payment data you submit is processed exclusively by these providers under their own privacy policies.
We do not sell, trade, or rent your personal information.
We may share data only with:
- Trusted third parties who assist with site operation, payment processing, order fulfillment, or analytics
- Legal authorities when required to comply with applicable laws, regulations, subpoenas, or court orders
- Parties involved in a merger, asset transfer, or business restructuring (if applicable)
All third-party partners are required to maintain confidentiality and data protection consistent with GDPR.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, and regulatory obligations
- Resolve disputes or prevent fraud
Customer/order data may be stored up to 5 years after account deletion to comply with EU legal requirements.
After this period, data is permanently deleted unless a longer retention period is required by law.
We implement reasonable technical and organizational measures to protect your personal data from:
- Unauthorized access
- Disclosure
- Alteration
- Loss or destruction
However, no system can guarantee absolute security. Transmission of personal information over the internet is done at your own risk.
Your Privacy Rights (GDPR – EU/EEA Residents)
Under the General Data Protection Regulation, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“Right to be Forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- File a complaint with your EU data protection authority
To exercise any of these rights, email: info@aventralabs.net
We may require identity verification before processing your request.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Enhance user experience
- Analyze website traffic
You may disable cookies via your browser settings, though some features may not function correctly.
We may update this Privacy Policy periodically.
Updates will be posted on this page with the revised “Last Updated” date.
Continued use of the website constitutes acceptance of any changes.
Questions or Concerns?
If you have any questions regarding this Privacy Policy, data handling, or your personal information, please contact us:
info@aventralabs.net
Aventra Laboratories OÜ – Estonia